Pok99 Privacy Policy — How We Protect Your Personal Information

Pok99 is a trusted online gaming platform in Bangladesh. We believe that every user's personal information is a valuable asset. This Privacy Policy clearly explains what data pok99 collects, why we collect it, and how we keep it secure.

By using our website or app, you agree to this Privacy Policy. We encourage you to read it carefully before registering with pok99.

• This Privacy Policy applies to the pok99 main website, mobile app, and all associated services.
• pok99 follows international data protection standards and complies with GDPR and all applicable privacy laws.
• If this policy changes, we will notify you via email or through the platform.
• If you have any questions or concerns, feel free to reach out to our support team — we're always here to help.

Pok99 only collects information that is necessary to provide you with the best possible service. Collecting unnecessary or excessive data goes against our policy.

Pok99 uses collected data only for specific, legitimate purposes. Our primary goal is to provide you with a safe, seamless, and enjoyable gaming experience.

• Account Management: Your information is used to manage your registration, login, and profile.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• KYC Verification: To verify identity and prevent fraudulent activity.
• Customer Support: To help resolve your complaints or issues.
• Promotional Communications: With your consent, to send you bonus offers and updates. You can opt out at any time.
• Responsible Gaming: To monitor gaming habits and offer assistance when needed.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

Pok99 never sells your personal information. However, in certain circumstances, we may share limited data with trusted partners.

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Service Provider: Data is shared with trusted third parties for identity verification purposes.
• Game Provider: Limited data may be shared to operate the games available on our platform.
• Legal Authority: Disclosure of data is mandatory in response to a court order or valid request from a regulatory body.
• Marketing Partners: Your data is not shared for advertising purposes without your explicit consent.

Pok99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

• Essential Cookies: These are essential for maintaining login sessions and ensuring site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference, location, and other settings.
• Analytics Cookies: Used to understand how the site is used and to improve our services.
• Marketing Cookies: Used to display relevant ads. These can be disabled through your browser settings.

Pok99 uses the latest technology and methods to protect your data. Our security measures operate at the highest level of industry standards.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Two-Factor Authentication: Keep your account secure by enabling two-factor authentication (2FA) at login.
• Data Encryption: All sensitive data stored in our databases is kept in encrypted form.
• Regular Security Audits: Third-party experts conduct regular security audits of our systems.
• Limited Access Policy: Only authorized personnel can access your data, and only when strictly necessary.
• Fraud Detection: Our automated systems detect suspicious activity in real time.

Pok99 only retains your data for as long as necessary. We do not hold on to information beyond its useful purpose.

• Account Information: Retained for as long as your account is active. After account closure, kept for up to 5 years for legal purposes.
• Financial Transaction Records: Retained for a minimum of 5 years in compliance with financial regulations.
• KYC Documents: Retained for 5 to 7 years in accordance with regulatory requirements.
• Marketing Information: Deleted immediately upon withdrawal of your consent.
• Cookie Data: Up to 2 years from the end of a session, depending on cookie type.

As a pok99 user, you have important rights over your own data. We respect these rights and are here to help you exercise them.

Pok99 is a responsible gaming platform. We strictly ensure that our services are available to adults only.

• The minimum age to register at pok99 is 18. Age verification is mandatory at the time of registration.
• We do not knowingly collect or store any information from users under the age of 18.
• If any minor's data is collected inadvertently, we delete it and close the associated account as soon as we become aware.
• If parents suspect that their minor child is using pok99, please contact us immediately.

Pok99 may update this Privacy Policy from time to time. We will notify you appropriately before any significant changes take effect.

• Any changes to this policy will be published on this page, with the date at the top updated accordingly.
• You will be notified of significant changes via your registered email or through platform notifications.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.
• For any privacy-related questions or requests, please contact our support team.