Pok99 Terms & Conditions — Know your rights and responsibilities

Pok99 is an online gaming platform serving users in Bangladesh and select other countries. These terms and conditions constitute a legally binding agreement between pok99 and its users.

• These terms and conditions apply to the pok99 website, mobile app, and all related services.
• pok99 reserves the right to update these terms and conditions at any time. Continuing to use the platform after any changes are made will be considered your acceptance of the updated terms.
• If any part of these terms is unclear, please contact pok99 customer support.
• pok99 reserves the right to refuse service to any user at its discretion.
• Although these terms are published in Bengali, the English version shall take precedence in any legal interpretation.

To open an account on pok99, you must meet certain eligibility requirements. We want our platform to be used only by those who qualify.

• You must be at least 18 years old to register on pok99. Account creation by minors is strictly prohibited.
• Each user may register only one account. Creating multiple accounts is strictly prohibited and may result in account termination.
• All information provided at registration must be accurate, complete, and up to date. Submitting false information may result in account suspension or termination.
• Keeping your account password confidential is your responsibility. Any unauthorized access to your account must be reported to us immediately.
• Completing the KYC (Know Your Customer) verification process is mandatory for withdrawals. You may be required to submit a national ID card or passport.

Making a deposit on pok99 is simple and secure. We support the most popular payment methods available in Bangladesh.

• pok99 accepts deposits via Mobile Banking, Nagad, Rocket, and other approved payment methods.
• The minimum deposit amount is BDT 100. Maximum limits may vary depending on the payment method used.
• Deposits are generally processed instantly, though in some cases it may take up to 30 minutes.
• Deposits from third-party accounts are not accepted. The payment source must be registered in your own name.
• For suspicious transactions, pok99 may request additional information for verification.
• All transactions are conducted in Bangladeshi Taka (BDT).

Withdrawing your winnings from pok99 is quick and straightforward, though certain rules apply.

• Your KYC verification must be completed before you can make a withdrawal.
• The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit varies depending on your account level.
• Withdrawal requests are typically processed within 1–15 minutes. In exceptional cases, processing may take up to 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• To withdraw bonus funds, you must first meet the applicable wagering requirement.
• If fraud or a breach of rules is suspected, pok99 may temporarily place a hold on withdrawals.

Pok99 bonus offers are special perks for our players. However, each bonus comes with its own terms and conditions.

• The welcome bonus is available once only to newly registered members. Any attempt to claim the bonus through multiple accounts will result in all accounts being terminated.
• Wagering requirements vary by bonus. In general, you may be required to wager the bonus amount between x10 and x30 times.
• Bonus funds cannot be withdrawn directly. They become withdrawable only after the wagering requirement has been completed.
• Each bonus offer has a set validity period. Any unused bonus will be automatically forfeited once the period expires.
• pok99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is found, the associated bonus and any winnings will be forfeited.

All games on pok99 are conducted fairly and transparently. All players are required to follow the rules outlined below.

• All games on pok99 are powered by Random Number Generator (RNG) technology, which is regularly audited by independent third parties.
• The use of any automated bots, software, or hacking tools is strictly prohibited.
• Any attempt to collude or cheat to influence game outcomes will result in permanent account closure.
• If an abnormal win occurs due to a technical error, pok99 reserves the right to void that transaction.
• Players must treat others respectfully in live games. Offensive or aggressive language is strictly prohibited.

Pok99 believes gaming should be a source of entertainment, not addiction. We genuinely care about the mental and financial well-being of our players.

• pok99 offers deposit limits, session time limits, and self-exclusion options.
• If you feel that gaming is having a negative impact on your life, please reach out to our support team for help.
• Use of pok99 by anyone under the age of 18 is strictly prohibited. Parents and guardians are encouraged to monitor their children's online activity.
• Once self-exclusion is activated, the account cannot be reactivated before the specified period ends.

Pok99 reserves the right to suspend or permanently close an account without prior notice under the following circumstances.

• Violating any clause of these terms and conditions.
• Registering with false or incomplete information.
• Operating multiple accounts or misusing bonuses.
• If there is suspicion of money laundering or any other financial crime.
• Engaging in activities that threaten the security or integrity of the platform.

Pok99 treats your personal information with the utmost care. We never sell your data to third parties.

• Personal information provided during registration will be used solely for service delivery and verification purposes.
• All data is kept secure using SSL encryption technology.
• Where legally required, pok99 may be obligated to share information with regulatory authorities.
• For more information, visit our Privacy Policy Read.

Pok99 is a licensed online gaming platform. All our operations are conducted in accordance with international gaming laws and regulations.

• These terms and conditions are governed by international gaming laws and the laws of the applicable jurisdiction.
• In the event of any dispute, the parties will first attempt to resolve the matter through mutual discussion.
• If a dispute cannot be resolved through direct discussion, it will be settled through international arbitration.
• pok99 is not liable for any losses resulting from technical issues, server outages, or other circumstances beyond our control.
• Citizens of countries where online gaming is legally prohibited should not use pok99.